Updated: May 2026
Terms of Service
Terms of Service
Last updated: 2026-05-06 Indonesia travel guide
These Terms govern your use of waerebotour.com (operated by PT Juara Holding Group, “we”) and any trip you book through us. Indonesia on Wikipedia
Booking and payment
A booking is confirmed when (a) we issue a written confirmation, and (b) you have paid the deposit (typically 30%). The balance is due 60 days before trip start (or immediately if booking within 60 days).
Cancellation
If you cancel:
- More than 90 days before trip: full refund minus $200 processing fee
- 60-90 days before: 50% refund
- 30-60 days before: 25% refund
- Less than 30 days before: no refund (we will help apply credit toward future trip if available)
If we cancel (force majeure, weather, regulatory): full refund or rescheduling at your option.
Travel insurance
Travel insurance covering trip cancellation, medical evacuation, and (where applicable) diving is mandatory for all guests. Proof of policy must be provided 14 days before trip start.
Liability
Our liability is limited to the trip cost. Activities such as diving, trekking, and small-boat travel carry inherent risks. You acknowledge these risks when booking and confirm you are physically suitable for the activities you select. We follow PADI/SSI/local regulations for safety and our crew are appropriately certified.
Force majeure
Volcanic activity, weather closures, government restrictions (visa changes, park closures), and similar events outside our control may require itinerary changes. We will offer alternatives or refunds proportional to delivered services.
Photography and content
By traveling with us you grant PT Juara Holding Group permission to use trip photos that include you for marketing purposes (anonymous unless we ask permission). You may opt out at booking.
Disputes
Any disputes will be resolved under Indonesian law (jurisdiction: Bali). We commit to attempting mediation before escalation.
Updates
These Terms may be updated. Material changes will be communicated to confirmed-booked clients in writing. Continued use of the site after updates constitutes acceptance.
Contact
Terms or contract questions: bd@juaraholding.com
Office: Jl. Pantai Pererenan No.27, Pererenan, Kec. Mengwi, Kabupaten Badung, Bali 80361, Indonesia
Your journey to Waerebo: an immersive experience
Imagine the cool mist of the Flores highlands, carrying the faint scent of woodsmoke and the distant rhythm of gongs, as you embark on a journey to a village where time seems to stand still. A Waerebo tour with us is more than just a trek; it is a meticulously curated cultural immersion designed for the discerning traveler. We facilitate an authentic connection with the Manggarai people, ensuring your visit respects their traditions and contributes positively to their community. Our luxury approach means every detail, from the initial approach through lush forests to your arrival at the iconic Mbaru Niang houses, is handled with utmost care, allowing you to fully absorb the profound beauty and spiritual tranquility of this remote sanctuary.
Your experience in Waerebo will include guided interactions with village elders, opportunities to witness daily life, and a deeper understanding of the unique architectural heritage embodied by the seven traditional cone-shaped houses that define the village. We emphasize respectful engagement, providing guidance on local customs suchates to greeting protocols and appropriate attire. This ensures a meaningful exchange for both our guests and the Waerebo community, fostering mutual respect and appreciation. Our commitment extends to securing the necessary local permissions and making appropriate contributions to the village fund, ensuring your visit directly supports the preservation of their extraordinary culture and way of life.
Ensuring a seamless and responsible adventure
Embarking on a Waerebo tour requires a blend of adventurous spirit and careful preparation, both of which we meticulously manage to ensure your safety and comfort. Our expert local guides are not only seasoned trekkers with intimate knowledge of the Flores terrain but are also trained in first aid and possess deep cultural insights into the Waerebo community. They accompany you every step of the way, setting a comfortable pace for the approximately three to four-hour ascent through dense rainforest, pointing out unique flora and fauna, and sharing captivating stories of the region. Prior to your trek, a comprehensive briefing covers everything from hydration and trail etiquette to cultural sensitivities, empowering you with the knowledge needed for a rewarding and respectful journey.
Beyond personal safety, our operations are deeply rooted in sustainable and responsible tourism principles. We work closely with the Waerebo community to ensure that our tours benefit them directly, contributing to local employment and infrastructure while minimizing environmental impact. All waste generated during the trek is responsibly managed and carried out of the village, adhering strictly to “leave no trace” ethics. Furthermore, we ensure that all necessary permits and community fees are promptly paid, guaranteeing your visit is fully sanctioned and contributes to the ongoing preservation of this remarkable cultural site, which is currently on UNESCO’s Tentative List for World Heritage status. This commitment to ethical tourism allows you to travel with peace of mind, knowing your adventure supports the longevity and well-being of Waerebo.
Personalized service and itinerary considerations
The essence of luxury travel lies in personalization, and your Waerebo tour is no exception. We understand that each discerning traveler has unique preferences, and our team is dedicated to crafting an itinerary that aligns perfectly with your desires. From the moment you express interest in a Waerebo adventure, our dedicated concierge service begins, offering bespoke advice on everything from recommended packing lists for the highland climate to pre- and post-trek luxury accommodations in Labuan Bajo or the cooler climes of Ruteng. Whether you prefer a private guide for an intimate experience or wish to integrate your Waerebo visit into a broader Flores exploration encompassing Komodo National Park or traditional ikat weaving villages, we tailor every element.
Flexibility is a cornerstone of our service. While the core Waerebo experience remains sacred, we can adapt the pace of your trek, arrange specific dietary requirements with the village hosts, or incorporate additional cultural activities based on your interests. Our luxury packages often include private transfers in comfortable vehicles, ensuring seamless transitions between destinations and allowing you to relax and absorb the stunning landscapes of Flores. We also provide comprehensive support for any unforeseen circumstances, acting as your trusted partner throughout your entire journey. Our goal is to transform a visit to Waerebo from a mere destination into an unforgettable, deeply personal odyssey, reflecting the highest standards of Condé Nast Traveler’s curated experiences.
